Employment Opportunities

Browning is searching for a Quality Assurance Manager to join our team. The duties include planning, coordinating, and conducting activities concerned with the quality assurance of industrial processes, materials, and products by performing the following duties.

ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:

1. Plans, conducts, and oversees the analysis, inspection, test, and/or integration to assure the quality of assigned product or component.  Inspection and analysis will include but is not limited to metrology and material property definitions.
2. Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
3. Reviews purchased products or components and provides input to the decision of whether to accept the product and future purchases from the vendor.
4. Documents data obtained during all quality assurance activities, consistent with company policies and procedures.
5. Develops new approaches to solve problems identified during quality assurance activities.
6. Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management.
7. Prepares reports to communicate involvement and results of quality assurance activities.
8. Prepares and presents technical and program information to team members and management.
9. Directs technical and administrative workers engaged in quality assurance activities.
10. Maintains a working knowledge of government and industry quality assurance codes and standards.
11. Formulates and maintains quality objectives complementary to corporate policies and goals.
12. Interprets quality philosophy to key personnel in organization.
13. Develops and initiates standards and methods for inspection, testing, and evaluation.
14. Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures.
15. Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.
16. Plays active role on quality management teams within organization.

EDUCATION/EXPERIENCE:

B.S. degree in Engineering and 5 years related experience and/or training; or equivalent combination of education and experience.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service.    

The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.

ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:

1. Learn and maintain updated technical knowledge of Browning and Winchester firearms including outdoor- style products.
2. Provide information and instructions about these products to customers.
3. Make product and service suggestions to meet the customer’s specific needs.
4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.
5. Adapt and use new technologies as needed.
6. Learn all Browning and Winchester products in order to process customer questions and sales orders.
7. Attend consumer/dealer shows as needed.
8. Perform other duties as assigned.

EDUCATION/EXPERIENCE:

• A high school diploma or equivalent.  
• 1-3 years customer service experience.
• Experienced MS Office Suites user plus Oracle database knowledge is useful.
• Hunting and/or shooting experience.

For Browning and our other Product Lines

Browning does not have employment opportunities for sales representative positions. Sales representatives are employed by independent sales companies throughout the United States with whom we have sales and marketing agreements.

Openings at the sales companies are extremely limited. If you have questions regarding their staffing needs, please contact the sales company directly. If you choose to submit a resume, please be aware that the sales companies have limited resources, and will only respond if there is an opening and your resume meets their qualifications.

The address and phone number information above is only updated periodically and is subject to changes at any time. In most cases, if the information above is not accurate, rep groups can be contacted by going directly to their websites using a Google search.