Home | Customer Services | Top Questions | Answer ID:166

What is the purpose of the key-locking dial? What if I lose my keys?


The key-locking dial on many safe models merely locks the dial and keeps the dial from turning so the safe bolts won't lock. It does not lock the door. If you lose the keys to your key-locking dial, please contact us at (800) 926-5573. You must have the serial number to your safe. It is found on the back of the safe, upper right-hand corner.  You will need to buy the current cylinder with keys for $19.50 and we will supply instructions to drill out the old one (it is a simple process).


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